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At Apne Pets, we want every pup (and pawrent 🐾) to have a smooth shopping experience. Please read our shipping and returns guidelines below.
🚚 SHIPPING POLICY
Shipping Locations
- We currently ship across India only.
Processing & Delivery Time
- Orders are processed and shipped within 2–4 business days.
- Estimated delivery:
- Metro Cities: 4–6 business days
- Other Locations: 6–10 business days
- Weekends and public holidays may extend delivery times.
Shipping Charges
- Standard shipping charges apply and are calculated at checkout.
- Free shipping may be offered during promotions or above a certain order value (announced on our website).
Order Tracking
- Once shipped, you will receive a tracking link via email/SMS.
Delays & Exceptions
- We are not responsible for delays caused by courier partners, weather, or unforeseen events.
- If your order is lost or excessively delayed, please contact our support team for assistance.
🔄 RETURN POLICY
Eligibility
- Returns must be initiated within 14 days from the order date.
- Items must be unused, unwashed, undamaged, unaltered, and returned in original condition with tags/packaging intact.
Return Process
- Contact our support team within 14 days of your order to initiate a return.
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
Inspection & Refunds
- Items must be free of pet hair, dirt, odor, chew marks, or signs of wear.
- Once inspected and approved, refunds are issued via Apne Pets E-Gift Card to the email on your order.
- Items failing inspection will not qualify for a refund.
- Processing may take up to 14 business days after we receive the item.
Final Sale Items (Non-Returnable)
- Items purchased during holiday, clearance, or seasonal sales.
- Personalized/custom products.
Defective or Damaged Items
- If you receive a defective/damaged product, notify us within 3 days of delivery with clear photos of the issue.
- Claims made after 3 days will not qualify for return or replacement.